Episode 32: How to modernize your leave program

August 16, 2021

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Episode details

Tech is transforming every aspect of today’s business world, and this now includes leave and absence management. In this episode, two of Unum’s top leave experts discuss how innovations have and will continue to fundamentally transform the employee and employer experience.

  • A perfect storm for today’s HR teams. Changing conditions have been building around HR complexities, leading to a need for digital transformation. [2:15]
  • Navigating the growing complexities. With 65% of calls being claim- or leave related at Unum, it’s clear this is a top priority for employees and clients alike. This sheer volume and complexity of requests is across the board in the industry. [3:30]
  • Demand for the real-time support everyone expects. Technological advancements keep employees and HR teams on the same page. [5:17]
  • Employer goals for leave are changing. Trends in leave and absence management are evolving from solely compliance-centered to recruitment- and retention-focused. [6:45]
  • A state-of-the-art and modern ecosystem is needed. Multiple capabilities must be integrated and automated to better meet the needs of HR and employees. [8:30]
  • Additional resources: Webinar, How tech is transforming leave management.
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Zory Harter headshot

Zory Harter

Vice President, Absence Management Experience, Unum

For more than 12 years, Zory Harter has been one of the most impactful operational leaders at Unum. She joined the organization to lead the voluntary benefits and bilingual team in the call center — and has since served a variety of leadership roles. Her contributions to the operations design for Unum’s newest leave offering, Total Leave, saw her driving considerable operational transformations with new technology, processes and techniques to deliver a digital-first absence management service to employees and HR administrators. Zory continues to lead absence management teams across the organization by furthering Unum’s operational digital transformation and delivering an improved digital customer experience in the leave and absence space.

Susan Stowell headshot

Susan Stowell

Vice President, Absence Management Offering, Unum 

Susan Stowell drives the strategic vision for new enhancements to Unum’s leave and absence portfolio, guiding investments that improve the user experience with a modern, digital toolset. In this role, Susan interacts with customers across the United States in helping to solve their greatest leave management pain points and driving their strategic vision and digital intelligence. Previously, Susan led Unum’s Workforce Solutions consulting team, positively impacting customers’ experiences with unplanned absences. She has also worked extensively in healthcare. 

About the host

Clare Morin headshot

Clare Morin

Unum Content Marketing Manager

Clare Morin is the Content Marketing Manager at Unum and a journalist who’s spent the last 20 years interviewing hundreds of thought leaders on topics ranging from wellness to culture, finance, human resources and technology. Born in the UK, raised in Hong Kong and based in the U.S. since 2009, she brings a global outlook to the HR Trends studio.

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