Unum COVID-19 Response

Unum is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic. As always, the health and safety of our customers, colleagues, and communities remain our top priority.
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Our commitment to customers and their employees

During this time of uncertainty, you can count on our unwavering support. We’re committed to meet your needs and deliver quality, dependable service. This includes processing and paying claims, answering questions and providing infor­mation as you navigate the impacts to your own workforce.

Some of Unum’s products cover coronavirus-related claims, and we will follow the provisions outlined in your policies and service agreements to determine coverage—just like we would for any other diagnosis.

Our business-continuity program prepares us to respond to disruptive events through robust planning, regular testing, and constant monitoring, and our risk-management program ensures our financial strength—to make sure we can continue to support you and your employees as the situation progresses.

Our business continuity efforts

To minimize exposure to our employees and ensure stable service experiences for you, we’ve taken steps to:

  • Restrict business travel for employees. Require employees who travel internationally to self-quarantine for 14 days.
  • Increase workplace sanitation and educate employees on health and safety best practices.
  • Enhance our remote-work capacity to handle a higher volume of people working from home, and encourage employees who can do so to work remotely.
  • Shift critical tasks to other worksites and our remote workforce as needed to meet critical customer needs.
  • Offer flex schedules for employees who are working around personal and family obligations during the disruption.
  • Give financial support to employees who may need additional help or equipment to make working from home possible.
  • Provide additional support and flexibility to employees in situations where flex scheduling or remote working is not possible.
  • Make access to free COVID-19 tests available for employees covered under Unum’s medical plan.
  • Identify critical system needs and ensure they remain operational.
  • Account for variables in our planning, such as an increase in the number of claims filed.
  • Work with our vendors to ensure data transmission remains secure and information is protected as they shift their workforce to and from remote working.
  • Seek input from vendors, state officials, and local governments, and incorporate best practices from external organizations.

We have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy.  Learn more about our approach here.

Contact us

Employees & Families:
866-679-3054
Monday-Friday, 8 a.m. to 8 p.m. ET

Employers & Plan Administrators:
800-ASK-UNUM (800-275-8686)
Monday-Friday, 8 a.m. to 8 p.m. ET
AskUnum@unum.com

Brokers & Sales Partners:
800-ASK-UNUM (800-275-8686)
Monday-Friday, 8 a.m. to 8 p.m. ET
AskUnum@unum.com

Dental & Vision Care Providers:
888-400-9304 (888-400-9304)
Monday-Friday, 8 a.m. to 8 p.m. ET
Saturday, 10 a.m. to 4 p.m. ET
ProviderRelations@unum.com