File a claim or leave of absence

The fastest way to file a claim or leave is with our easy online system. Simply log in to your account to get started, check on the status of a previously filed claim or find answers to common claim questions.

Please note: Not all COVID-19 related quarantines or absences due to work, school, or daycare closures qualify for coverage. If your absence is not due to a personal or family-related health condition, please contact your Employer prior to submitting your claim/leave with Unum.

View our Frequently Asked Questions about Unum coverage and leave management services here

Here's what you can do online

Once you log in to the Unum Customer website, you can quickly and easily access online capabilities to:

  • File all types of claims
  • Set up direct deposit
  • Update your information
  • Upload documents
  • Add/update medical provider
  • View your policy documents
  • View annual W-2 information

Available 24/7/365

Prefer to use an app? Download the Unum Customer App from the Apple Store or Google Play Store now.

Digitally file all types of claims

Whatever your type of claim, you can file it online. This includes claims for disability, life, accident, critical illness, hospital, dental and vision — plus claims for leave of absence (disability, maternity, FMLA) and wellness benefits for screening tests.

Questions about filing?

You can check your claim status and manage your claim on the web at Or you can use our mobile app. If you have questions or need assistance, contact your employer or call 866-679-3054.

Disability insurance: 1-800-858-6843

All other benefits: 1-800-635-5597