How to file your Unum claim or leave of absence

The fastest way to file a claim or leave is with the Unum web portal or app. Simply log in to your account to get started, check on the status of a previously filed claim or find answers to common claim questions.

With Unum, you can access your claim online 24/7

To start a claim or leave, log in to our online claim website to quickly and easily access online capabilities to

  • File and manage claims*
  • Set up direct deposit
  • Update your information
  • Upload documents
  • Add/update medical provider
  • View your policy documents
  • View annual W-2 information
* Whole Life, Dental and Vision claims cannot be filed online.
Two step verification member image

Your privacy matters to Unum

Our two-step verification feature provides you with extra protection online. Every time you log in to Unum, we’ll require you to confirm your identity with a passcode. In addition, a one-time prompt will ask you to agree to our updated electronic consent (e-consent) to continue to access our site and receive documents and sensitive information electronically.

Please note

Not all COVID-19-related quarantines or absences due to work, school or daycare closures qualify for coverage. If your absence is not due to a personal or family-related health condition, please contact your employer prior to submitting your claim/leave with Unum.

View our frequently asked questions about Unum coverage and leave management services here.

Questions about filing your claim with Unum?

You can check your Unum claim status and manage your claim on the web at, or you can use the MyUnum for Members mobile app.

Unum file a claim application

The easiest way to file is to use the MyUnum for Members app

Download the Unum Customer App from the Apple Store or Play Store now.

  • File claims and leave requests with the step-by-step wizard
  • Check claim status and upload requested documents using your phone's camera
  • Set up direct deposit for faster payment processing compared to mailed checks
  • Receive instant email or text alerts for important updates, eliminating the need to wait for traditional mail

Tip: We recommend using a personal email address that is easily accessible when away from work.