File a claim or leave of absence

The fastest way to file a claim or leave is with our easy online system. Simply log in to your account to get started, check on the status of a previously filed claim or find answers to common claim questions.

Here's what you can do online

Once you log in to the Unum Customer website, you can quickly and easily access online capabilities to:

  • Set up direct deposit
  • Update your information
  • Add/update medical provider
  • Update your online profile
  • View your policy documents
  • View annual W-2 information
  • Avaliable 24/7/365
  • Can file all types of claims
  • Receive payments faster with direct deposit
  • Upload documents
Prefer to use an app? Download the Unum Customer App from the Apple Store or Google Play Store now.

Digitally file all types of claims

Whatever your type of claim, you can file it online. This includes claims for disability, life, accident, critical illness, hospital, dental and vision — plus claims for leave of absence (disability, maternity, FMLA) and wellness benefits for screening tests.

Questions about filing?

You can check your claim status and manage your claim on the web at Or you can use our mobile app. If you have questions or need assistance, contact your employer or call 866-679-3054.

Disability insurance: 1-800-858-6843

All other benefits: 1-800-635-5597