File a claim or leave of absence

The fastest way to file a claim or leave is with our easy online system. Simply log in to your account to get started, check on the status of a previously filed claim or find answers to common claim questions.

Here’s what you can do online, 24/7

Once you log in to our online claim website, you can quickly and easily access online capabilities to:

  • File and manage claims*
  • Set up direct deposit
  • Update your information
  • Upload documents
  • Add/update medical provider
  • View your policy documents
  • View annual W-2 information
* Whole Life, Dental and Vision claims cannot be filed online.
Two step verification member image

Your privacy matters to us

Our two-step verification feature provides you with extra protection online. Every time you log in to Unum, we’ll require you to confirm your identity with a passcode. In addition, a one-time prompt will ask to you to agree to our updated electronic consent (e-consent) to continue to access our site and receive documents and sensitive information electronically.

Please note

Not all COVID-19-related quarantines or absences due to work, school, or daycare closures qualify for coverage. If your absence is not due to a personal or family-related health condition, please contact your employer prior to submitting your claim/leave with Unum.

View our frequently asked questions about Unum coverage and leave management services here.

Questions about filing?

You can check your claim status and manage your claim on the web at Or you can use our mobile app.

Unum file a claim application

Prefer to use an app?

Download the Unum Customer App from the Apple Store or Play Store now.