Managing ADA requests amid the return to office shift 

In this session, Unum experts Tommy Burton and Michelle Jackson, break down today’s ADA landscape with realworld scenarios, recent case outcomes and practical guidance for handling accommodation requests consistently, thoughtfully and in compliance.

• Understand how return-to-office momentum is reshaping ADA accommodation demand
• Learn why case-by-case accommodation decisions matter
• Interpret key court decisions shaping expectations around remote work accommodations
• See how documentation, process discipline and system consistency reduce risk and support employees