Special notices for customers

Unum is here to help

We’re committed to our customers during challenging times. If your area is affected by severe weather, natural disasters or other emergencies, we want to help. You’ll find location-specific information below with details on how we can provide special assistance.

Special notices for covered employees and their families

Sept. 2018 - Hurricane Florence - North Carolina

Unum is prepared to help you following Hurricane Florence. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

Please be assured we will not cancel coverage for customers in affected counties between September 14, 2018 and February 14, 2019. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Sept. 2018 - Hurricane Florence - South Carolina

Please be assured we will not cancel coverage for customers in affected counties between September 14, 2018 and November 13, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information, until January 11, 2019.

Aug. 8, 2018 - California wildfires

Unum is prepared to help you following the wildfires in California. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

Please be assured we will not cancel coverage for customers in affected counties between July 26, 2018 and Sept. 6, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

May 2018 - Maryland storms

Unum is prepared to help you following the recent storms in Maryland. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

Please be assured we will not cancel coverage for customers in affected areas until the end of the disaster period, which is July 13 or July 25 depending on where you live. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Special notices for employers and plan administrators

Sept. 2018 - Hurricane Florence - North Carolina

Unum is prepared to help your company and employees following Hurricane Florence. If you need special assistance during this time, please call our service representatives for help at 800-275-8686 or email us. You can also click here to log into your account for information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Sept. 2018 - Hurricane Florence - South Carolina

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Aug. 8, 2018 - California wildfires

Unum is prepared to help your company and employees following the wildfires in California. If you need special assistance during this time, please call our service representatives for help at 800-275-8686 or email us. You can also click here to log into your account for information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

May 2018 - Maryland storms

Unum is prepared to help your company and employees following the recent storms in Maryland. If you need special assistance during this time, please call our service representatives for help at 800-275-8686 or email us. You can also click here to log into your account for information.

Please be assured we will not cancel coverage for customers in affected areas until the end of the disaster period, which is July 13 or July 25 depending on where your employees live. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.