2019 Customer Experience – claims statistics and customer satisfaction results

In 2018, Unum processed more than 671,700 new claims and paid $6.0 billion in benefits in the U.S. This document provides a breakdown of Unum’s disability claims and customer satisfaction survey results in the areas of overall relationship, claims processing and customer service. The document also shows Unum’s 2018 complaint ratio of 0.25 for group accident and health products is the lowest against our primary competitors.

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About Unum Group

Unum Group (NYSE: UNM), an international provider of workplace benefits and services, has been helping workers and their families for 175 years. Through its Unum and Colonial Life brands, the company offers disability, life, accident, critical illness, dental, vision and stop-loss insurance; leave and absence management support and behavioral health services. In 2022, Unum reported revenues of about $12 billion and paid $8 billion in benefits. The Fortune 500 company is one of the 2023 World’s Most Ethical Companies, recognized by Ethisphere®.  


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