Skip to main content

Claims service employees can count on

A personal approach that delivers high satisfaction

A disability can be a trying time, especially for dedicated employees who can’t imagine being unable to work. Unum’s personal, thoughtful claims philosophy and processes allow the employee to focus on managing their condition and working toward recovery, as appropriate.

 

Our claims philosophy is focused on people, not paperwork. We build strong connections between customers and their employees by engaging employees throughout a claim — ensuring that they understand the process and have all necessary information about their claim status. This commitment means personal support for employees, and a high level of service for our clients.

 

When employees file a disability claim, they can expect:

checkmark icon graphic An easy claims submission process
checkmark icon graphic A fair, thorough evaluation of the claim
checkmark icon graphic Timely, accurate responses from a disability benefits specialist

 

In addition, Unum offers return-to-work strategies and benefits to help employees rebuild lost income — so they can return to a productive lifestyle, at home and at work.

 

High-quality service. High customer satisfaction.

With Unum, employees experience a simple, satisfying claims process. The numbers speak for themselves:

  • 96% of individual disability claimants are very satisfied or satisfied* with the level of courteous and respectful service from their disability benefits specialist.1
  • Unum processed nearly 490,000 new claims and paid $5.5 billion in benefits in 2012.2