Getting started

QCan I report family and medical leave online?

AYes, if Unum administers family and medical leave for your employer. If you are unsure, please contact your employer.

QHow do I file a claim or leave?

AGo to start a claim on this site to start filing your claim or leave.

QWhen should I file my leave or claim?

AWe recommend filling your leave/claim as soon as possible to ensure all supporting documentation can be obtained and that all time frames of your employer and policy are met.

QWhat does a claim include?

AIt depends on the type of claim you are filing. There will always be a section for you to complete. There will most likely be a section for your doctor to complete, as well as an authorization form that allows us to gather additional information from your doctor if necessary. There may also be a section for your employer to complete.

QWhat information do I need to file a claim?

AIt depends on the type of claim you are filing. You may be asked for:

• Important dates, such as:
  • The last day you actually worked
  • Your estimated return-to-work date (or a general timeframe)
  • Dates of hospital confinement, emergency care, diagnostic or Wellness Benefit tests, pregnancy due date, accident date, etc.
• A brief description of the illness, injury or accident you are reporting
• The full name, phone and fax number of the doctor(s) treating you for the condition you’re reporting

QIs there a way to submit my claim or leave other than online?

AIf your insurance is provided through your employer, you can get a paper claim form from your human resources department. If your employer lets you submit claims by telephone, your human resources department will give you a toll-free number and instructions for submitting your claim over the phone. If you purchased an individual income protection policy, you can get a claim form from the insurance advisor who helped you buy your policy, or by calling Unum.