Frequently asked questions
For your convenience, we’ve provided a list of answers to common questions about our benefits. Use the links to go to the area that interests you. Your HR representative may also be able to provide additional information.
- QCan I report family and medical leave online?
- AYes, if Unum administers family and medical leave for your employer. If you are unsure, please contact your employer.
- QHow do I file a claim or leave?
- AGo to start a claim on this site to start filing your claim or leave.
- QWhen should I file my leave or claim?
- AWe recommend filling your leave/claim as soon as possible to ensure all supporting documentation can be obtained and that all time frames of your employer and policy are met.
- QWhat does a claim include?
- AIt depends on the type of claim you are filing. There will always be a section for you to complete. There will most likely be a section for your doctor to complete, as well as an authorization form that allows us to gather additional information from your doctor if necessary. There may also be a section for your employer to complete.
- QWhat information do I need to file a claim?
- AIt depends on the type of claim you are filing. You may be asked for:
- Important dates, such as:
- The last day you actually worked
- Your estimated return-to-work date (or a general timeframe)
- Dates of hospital confinement, emergency care, diagnostic or Wellness Benefit tests, pregnancy due date, accident date, etc.
- A brief description of the illness, injury or accident you are reporting
- The full name, phone and fax number of the doctor(s) treating you for the condition you’re reporting
- QIs there a way to submit my claim or leave other than online?
- AIf your insurance is provided through your employer, you can get a paper claim form from your human resources department. If your employer lets you submit claims by telephone, your human resources department will give you a toll-free number and instructions for submitting your claim over the phone. If you purchased an individual income protection policy, you can get a claim form from the insurance advisor who helped you buy your policy, or by calling Unum.