Unum enhances distribution model to better serve small business market

CHATTANOOGA, Tenn. (Feb. 7, 2020) – Employee benefits provider Unum (NYSE: UNM) today announced enhancements to its distribution model that will provide additional support to brokers and customers in the small business market. This multi-phased approach begins this quarter and will roll-out nationally throughout 2020. 

A key change to Unum’s approach includes the creation of a Small Business Consultant role that will focus on customers with less than 50 employees. These benefits experts will be local market based, allowing them to tailor products and services to the needs of small business. New and existing customers with 50 or more employees will continue to be supported by their current sales representative.

“This dedicated team of Small Business Consultants will deliver consultative solutions while focusing on speed, accessibility and support for our small business customers,” said John Stibal, senior vice president of sales and client management at Unum. “Unum is passionate about small business and will continue to serve as a trusted advisor to brokers and clients while further growing this important segment.”

Existing Unum brokers and customers can contact their sales representative for more details about these changes.

About Unum Group

Unum Group provides a broad portfolio of financial protection benefits and services through the workplace, and is the leading provider of disability income protection worldwide. Through its Unum US, Unum UK, Unum Poland, and Colonial Life businesses, the company provides disability, life, accident, critical illness, dental and vision benefits that protect millions of working people and their families. Unum also provides leave and absence management services that streamline the leave experience for employers and employees and stop-loss coverage to help self-insured employers protect against medical costs. Unum reported revenues of $13.2 billion in 2020 and paid $7.6 billion in benefits.


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