2019 Customer Experience – claims statistics and customer satisfaction results

In 2018, Unum processed more than 671,700 new claims and paid $6.0 billion in benefits in the U.S. This document provides a breakdown of Unum’s disability claims and customer satisfaction survey results in the areas of overall relationship, claims processing and customer service. The document also shows Unum’s 2018 complaint ratio of 0.25 for group accident and health products is the lowest against our primary competitors.

Download infographic: 2019 Unum Customer Experience – claims statistics and customer satisfaction results

About Unum Group

Unum Group is a leading provider of financial protection benefits in the United States and the United Kingdom and the leading provider of disability income protection in the world. Its businesses are Unum US, Colonial Life, Unum UK, and Unum Poland. Unum’s portfolio includes disability, life, accident and critical illness, dental and vision coverage, which help protect millions of working people and their families in the event of an illness or injury. Unum also provides stop-loss coverage to help self-insured employers protect against unanticipated medical costs. The company reported revenues of $11.6 billion in 2018, and provided $7.2 billion in benefits. 


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