2019 Customer Experience – claims statistics and customer satisfaction results

In 2018, Unum processed more than 671,700 new claims and paid $6.0 billion in benefits in the U.S. This document provides a breakdown of Unum’s disability claims and customer satisfaction survey results in the areas of overall relationship, claims processing and customer service. The document also shows Unum’s 2018 complaint ratio of 0.25 for group accident and health products is the lowest against our primary competitors.

Download infographic: 2019 Unum Customer Experience – claims statistics and customer satisfaction results

About Unum Group

Unum Group provides a broad portfolio of financial protection benefits and services through the workplace, and is the leading provider of disability income protection worldwide. Through its Unum US, Unum UK, Unum Poland, and Colonial Life businesses, the company provides disability, life, accident, critical illness, dental and vision benefits that protect millions of working people and their families. Unum also provides leave and absence management services that streamline the leave experience for employers and employees, and stop-loss coverage to help self-insured employers protect against medical costs. Unum reported revenues of $11.6 billion in 2018 and paid $7.2 billion in benefits.

 

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