For Unum, after Black Friday comes Red Hot Monday

Retailers weren’t the only ones preparing last week for a seasonal deluge of customers.

Employee benefits provider Unum Group was staffing up for the Monday after Thanksgiving, known within the company as Red Hot Monday, when a combination of factors lead to its busiest day of the year.

Unum, which provides short-term disability insurance and other employee benefits, said it experiences an increase in call volume of up to 30 percent at its customer service centers each year on Red Hot Monday. The company is based in Tennessee but has major operations in Portland with about 3,000 employees, including a large call center.

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About Unum Group

Unum Group provides a broad portfolio of financial protection benefits and services through the workplace, and is the leading provider of disability income protection worldwide. Through its Unum US, Unum UK, Unum Poland, and Colonial Life businesses, the company provides disability, life, accident, critical illness, dental and vision benefits that protect millions of working people and their families. Unum also provides leave and absence management services that streamline the leave experience for employers and employees and stop-loss coverage to help self-insured employers protect against medical costs. Unum reported revenues of $13.2 billion in 2020 and paid $7.6 billion in benefits.


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