Resources

Simplifying all your benefit administration needs

We want to make your entire benefits experience as easy as possible. That’s why we provide online forms, easy-to-follow guides, regulatory resources and more.

Forms

Whether you’re looking for claim forms, IRS forms or other documents, you’ll find them here.

Plan Administrator Guides

Our guides provide quick answers to a variety of questions and assistance with administrative challenges.

Regulatory Compliance

You already have a lot on your plate, so rely on us to help you navigate the constantly changing regulatory issues that impact your business.

Plan administrators: Manage online billing, update employee salary adjustments and terminations, and more through our secure website. Not yet registered?

Frequently Asked Questions

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How do I offer Unum Insurance to my employees?
If you're interested in learning more about offering our benefits at your company, click here to reach out to one of our sales representatives who can answer your questions.
I need a copy of my invoice.

Group:

You may find a copy of your invoice within the group's secure Unum website by following the steps below:

Select the "Billing" tab from the drop down, select "Premium Statement;" select the appropriate policy number. The group's most recent invoice will always be the invoice shown on this page. If you need an older invoice, select the arrow under "Select Due Date." Your invoice history will appear, and you may select the appropriate invoice.

Simply Unum / VBCP:

You may find a copy of your invoice within the group's secure Unum website by following the steps below:

Select the "Statements" tab to view current, open invoices, and select the "Current Statements" tab from the dropdown. You will be able to review and complete open invoices from this section. To view completed invoices, select the "Statement History" tab from the drop down. You will be able to review the completed statements and their payment status (Paid/Not Paid).

I need a copy of my contract/certificate.

Group:

You may obtain a copy of the group's contract within the group's secure Unum website by following the steps below:

  • Select the "Plan Administration" tab.
  • Select the "Group Insurance Policy" from the drop down.

You may obtain a copy of the group's certificates of coverage within the group's secure Unum website by following the steps below:

  • Select the "Plan Administration" tab.
  • Select "Certificate Booklets" from the drop down.

Simply Unum / VBCP

  • Select the "Plan Information" tab.
  • Select "Contracts and Certificates" from the drop down.
When can my employees enroll in Voluntary Life Coverage? (for those groups who do not have perpetual enrollment)

Employees have 31 days from their eligibility date to elect the Voluntary Life and AD&D coverage, up to the group's non-medical maximum (noted in your benefit summary within the group's contract), without completing Evidence of Insurability.

If the employee does not elect coverage within the initial eligibility period, they will need to wait until the group's annual enrollment period to elect coverage. They will be required to complete Evidence of Insurability for any amount of coverage requested during annual enrollment, as they will be considered a "late applicant." For more information on this provision, please review your group's contract under: "When can you apply for Life insurance coverage if you apply more than 31 days after your eligibility date?"

What life events qualify for my employee to add coverage? (for those groups who do not have perpetual enrollment)

If your employee is currently covered under the group's Voluntary Life plan, the following examples would qualify for adding dependent coverage:

  • Marriage
  • Birth/Adoption

The employee will need to elect this coverage within 31 days of the event if they would like to add dependents. If they do not elect the coverage within 31 days of that event, they will need to wait for the group's annual enrollment period to elect the coverage, and Evidence of Insurability will be required for any amount of coverage requested.

Please note that if the employee is not currently covered on the plan, the qualifying events mentioned above do not apply. If they are not currently covered, they will need to wait for the group's annual enrollment period to elect the coverage, and Evidence of Insurability would be required for any amount of coverage requested.

Where can I get an enrollment form / EOI form for my policy?

You may obtain a copy of the group's enrollment/EOI form within the group's secure Unum website by following the steps below:

  • Select the "Forms and Materials" tab.
  • From the drop down, select "My Forms."
  • Select the "+" sign next to "Applications and Enrollment forms" under the appropriate coverage.
Where can I learn more about Work-Transitional programs for my employees?
Both "Stay at Work" and "Transitional Return to Work" programs are services that Unum can provide. Learn about them in more detail here.

Didn't find your answers?

Send us an email or give us a call at 800-275-8686.