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At no time is service and support more important to you than at
claim time. Unum's dedicated professionals provide support,
advice and guidance no matter the type of claim.
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Unum's 3,000 claims professionals are dedicated to serving people you
and your employees with timely and responsive communications and information
related to insurance benefits and return-to-work support. We invest heavily in
the hiring and training of these employees, whose jobs demand that they know
how to interact appropriately with customers experiencing the physical and
emotional challenges of a disability.
We also offer online assistance with
filing a claim for your employees, a step-by-step guide on
how to support your employees when filing a claim, and an
online claim status website for tracking group disability claims.
We provide a written service guarantee to claimants and their employers or
insurance advisors when a claim is filed with us. We adhere to a four-part
philosophy:
- Provide thorough, fair and objective evaluation of all claims
- Pay all valid claims with a high degree of customer service
- Assist our recovering disability claimants in their efforts to return to work
- Defend against invalid claims
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Unum understands that your employees and/or their beneficiaries may be
experiencing one of the most difficult times in their lives when they come to
us with a life insurance or AD&D claim. We pledge our empathy and
understanding. When a claim is filed, you and your employee will receive a
written guarantee of service standards, outlining the exact timeframe's to
expect from our service. Claim review, benefit payment and related service will
be provided in a timely and responsive way.
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