As your company grows, working with a benefit partner who values your time and strives to provide superior service and support becomes a key priority and a key component of the overall success of your benefit program. Easy access to account information, timely response to questions, and clear, consistent communications are the fundamentals you expect -- and that Unum delivers. We also provide a range of additional services designed to meet your specific needs, whether you're a new customer of Unum or an established client. Click the links below for more information:

Account implementation
Enrollment services and support
Account management
Administrative service

Account Implementation

Smooth implementation of new benefit plans or programs is essential to the long-term success of not only the program itself, but also of the relationship between you and your benefit provider. Unum's implementation teams are structured to provide the expertise, centralized support, and information needed for a well-planned and smoothly executed plan start-up. Implementation team members are chosen for their experience in employee benefits, underwriting, sales, service, law, management, brokerage, systems and consulting. Implementation managers work with you to craft a customized plan for implementing benefit programs according to your unique needs, assuring that:

• Plan design and rates are aligned to expectations
• Enrollment plans are appropriately planned and executed
• Administrative and claim management processes are reviewed
• Negotiated plan or program enhancements or customizations are identified and implemented
• Electronic and web-based tools are demonstrated
• Contracts are issued on a timely basis
• Account service teams are trained on critical customer requirements
• Updates are regular on outstanding issues through to resolution

Enrollment Services and Support 

If your benefit plan will contain voluntary components, Unum provides a full range of enrollment services, supporting enrollment strategies and needs ranging from paper to telephonic to the web. In total, these services are designed to facilitate your employees informed benefit purchase decision, and can include communication programs that help them better understand the dollar value of their total benefit program that additional hidden paycheck that includes all health-related insurance, retirement, paid leave programs, etc.

Service options include:

• Enrollment consultant services for strategic planning, implementation, result analysis and incorporation of findings into future enrollments to enhance the experience for you and your employees
• Comprehensive communications and enrollment tools, including pre-event notifications, educational materials, personal benefit review kits for employees, and customized enrollment websites
• Integrated communication of employer-provided and employee-paid plans via laptop, self-service for employees and Human Resources staff on the internet, one-on-one or group meetings, traditional paper-based enrollments, telephonic enrollment, and dedicated call center support for any enrollment method
• Ongoing, comprehensive and seamless self-service benefits administration on the internet for your staff and employees if your need for assistance extends beyond the enrollment period

Account Management

You face many significant challenges in crafting benefit programs and managing lost time. Unum's response is custom-designed service plans, provided by professionals in a unit dedicated solely to account service for our largest customers.

• You are teamed with an account manager whose background and expertise are aligned as closely as possible with your business and your benefit needs. This experienced professional has overall responsibility for all service and administrative aspects of your experience with us. Additionally, a dedicated claims unit contact will work with your account manager to make sure we deliver claims service to you and your employees smoothly and seamlessly.
• Your account manager assembles a dedicated team to design a plan of support services customized for your existing benefit programs and recruitment and retention needs, and which contains elements that have been proven successful within your industry. Once you review the plan, we make adjustments as needed and begin to implement the agreed-upon product, technology and claims management tools.
• Your account manager provides ongoing plan evaluation and recommendations, and is committed to being proactive as well as responsive in helping you leverage your benefits programs.

Administrative Services 

Your time is limited, so exceptional service - whether online, through call centers or from expert service professionals - can make all the difference.  Here are some of the resources Unum makes available to you:

• Best-in-class call center technology is available for you and your employees.
• Technology tools include a growing array of complimentary, web-based services available on the secure section of www.unum.com, or on a site customized specifically for your company. Standard electronic self-service tools, available on the secure section of this site, include:
  
  1. Downloadable and printable administrative forms, plan administration guides, plan booklets and reference material
  2. Online premium statements and summaries, online payment options, employee data management, as well as plan information and status reports. View demos of these online services
  3. Strategic absence management tools, including Corporate Return to Work Program Development, FMLA Services, and Integrated Disability Management
  4. Comparative Reporting & Analysis services, designed to help you track, analyze and use information related to employee disabilities
  5. Options for online enrollment services and self-service total benefit administration systems for your benefits staff and your entire employee population