At no time is service and support more important to you or your employees than at claim time. Unum's dedicated claim professionals provide support and advice no matter the type of claim.

• Disability Claims
• Life/AD&D Claims

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Disability Claims

Unum's disability claims professionals are dedicated to serving you and your employees with timely, responsive and empathetic communications and information related to insurance benefits and return-to-work support.

We also offer online assistance with filing a claim for your employees, a step-by-step guide on how to support your employees when filing a claim, and an online claim status website for tracking group disability claims.

We provide a written service guarantee to claimants and their employers or insurance advisors when a claim is filed with us, and we adhere to a four-part Claims Management philosophy:

• Provide thorough, fair and objective evaluation of all claims
• Pay all valid claims with a high degree of customer service
• Assist our recovering disability claimants in their efforts to return to work
• Defend against invalid claims

Click the links below for more information:

• Our commitment at claim time
• Return to work services
• Claims experience reporting and analysis services

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Life/AD&D Claims

Your employees and/or their beneficiaries may be experiencing one of the most difficult times in their lives when they come to us with a life insurance or AD&D claim. We pledge our empathy and understanding. When a claim is filed, you and your employee will receive a written guarantee of service standards, outlining the exact timeframes to expect from our service. Claim review, benefit payment and related service will be provided in a timely and responsive way.

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