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UNUMPROVIDENT ROLLS OUT WEB-BASED CLAIMS MONITORING SERVICE
Providing Responsive Claims Service Moves Online
CHATTANOOGA, Tenn., April 26, 2006 —
UnumProvident Corporation, (NYSE: UNM) the leading provider of income
protection insurance in the United States, recently launched a new virtual
claim monitoring service that revolutionizes the way claimants manage their
information and monitor their claim status.
The new site, available to active group disability claimants of UnumProvident
and its subsidiaries, gives claimants the opportunity to provide missing and
new information, report a return-to-work date, provide maternity leave
information, change contact information and more. More importantly, changes
made both by UnumProvident and by the claimant are available in real-time on
the secure site. And since UnumProvident's internal business partners are
linked by the same systems, all departments from billing to customer service
will be aware of updates and changes.
"UnumProvident is built around our promise to our customers to provide a high
level of service and to pay all valid claims in a timely manner and with
compassion," said Bob Best, executive vice president of service operations,
CIO. "The enhanced web services programs are designed to offer our customers
one more way to give us the information that we need to make decisions about
their claims in a timely and informed fashion."
Not only can claimants visit the site to change and update information, but the
site will also allow them to check the status of any claims they have with
UnumProvident and will give details regarding the claims process from
submitting a claim to cutting the check.
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