STD Repeater Drill-Down Report
Using this report, disability managers will be able to identify employees who have a record of multiple STD claims. These employees may require extra attention in order to promote their productivity. The earlier that they receive that attention, the better the risk is managed. In some cases, a significant amount of STD cost is concentrated in a small employee population. By focusing strategies on a small group, an excellent return may result — including medical cost containment. The report provides counts, percentages and a listing of claim repeaters in a given time frame.
Data details — what's in? What's out?
This section provides information which is specific to the STD repeater drill-down report. Please refer to the information in the Understanding the data details section for general information on the details for all reports, including Marked up in Error (MUERR) claims and data processing delays.
- Analytical and Transactional Report — tab 1 is a summary table of the number of claimants with multiple claims and the costs associated with those claims; tab 2 is a listing of the employees with multiple claims.
- Non-compensable claims are included to assist the employer in identifying those individuals who are filing multiple claims.
- The cost figure relates to the disability payments and includes portions of the claimant's benefit paid to third parties. It does not, however, account for lost days, relative medical costs and other impacts associated with disabled employees. If these costs were included, these individuals would account for a much larger percentage of costs.
- Data is updated daily, but there is a 2 day data processing delay.
- This information is for STD claims only. The user selects either fully or self-insured STD information for the report.
- The report is most informative when run for a two year period. However, the report is available in 1, 2, or 3 calendar-year increments or the user can select a custom time period.
- The review period for claims is based on disability date. Claims that have a disability date within the review period are included.
How can I use this information?
This report can help answer questions like:
- Based on the date of disability, how many claims were filed in the last 2 years?
- What percentage of the claimants filed more than 1 claim?
- What is the cost per claimant for the employees who file multiple claims compared to the cost per claimant for all claims?
Additionally, by providing the names of the individuals, the report can be used to detect deeper issues such as scheduling conflicts with family obligations, job dissatisfaction, performance problems, or inappropriate medical care. To help distinguish the reasons for multiple claims and whether or not the issues are related to individuals or larger population groups, use the report in conjunction with the disability case drill-down report and the claim status report:
- The disability case drill-down report will identify detailed claim history and could be used to develop appropriate individual interventions.
- If the Individual Repeaters tab is merged with the claim status report, the user can identify if there is a repeater pattern that is related to certain divisions or policies.
For more ideas on how to use this information, refer to the section titled Interpreting the reports.