This contact list has been provided to assist you in resolving benefit issues. If you are having trouble resolving a non-pension issue, you should contact the Towers Watson Benefit Service Center.
Aetna
PO Box 98109
El Paso, TX 79998
800-438-2602
Fastest way to get to an Aetna customer service representative:
- Say "member"
- Say "operator"
- Say "no"
- Say "medical"
Cigna
800-244-6224
cigna.com
UnitedHealthcare
P.O. Box 981504
El Paso, TX 79998-1504
855-868-6663
myuhc.com
Aetna
800-238-6279
Fastest way to get to a customer service rep: press "0" three times.
Caremark
PO Box 853901
Richardson, TX 75085-3901
caremark.com
Main line: 877-860-6415
Refills: 800-966-5772
Specialty drugs: 866-295-2779
Fastest way to get to a customer service representative:
- Press "3"
- Say "representative" or press "0"
Cigna
800-244-6224
cigna.com
Life
Towers Watson
800-678-2436
Long Term Care
Unum
800-227-4165
Claims: 800-693-4988
Fastest way to get to a customer service representative: press "0" twice.
401k
Fidelity Investments
877-220-4015
401k.com