Worldwide emergency travel assistance services will help you in the event of a medical emergency while you are away from home. Coverage includes medical consultation, evaluation, referrals and monitoring of the care you are receiving. If you need to be hospitalized and if it is determined that the care that you are receiving is not adequate for the medical incident, you will be evacuated to the nearest facility that can provide appropriate care.
When you call the Operations Center for assistance, you're tapping into Assist America, the largest travel assistance program in the nation. With the service, you can get:
- guaranteed hospital admission;
- no maximum limits on covered costs;
- multilingual medical consultants always on call;
- coverage of family vacations and adventure sports;
- no territorial exclusions;
- pre-qualified medical providers throughout the world;
- no exclusions of pre-existing conditions.
Unum's worldwide emergency travel assistance program includes the following services:Emergency medical evacuation
If appropriate medical facilities are needed but not available in the location from which you call for travel assistance service, any necessary mode of transportation, equipment, and personnel will be used to evacuate you to the nearest facility for proper care.Medically supervised repatriation
If you require ongoing medical assistance subsequent to your medical event or upon discharge from the hospital, the travel assistance program will transfer you home or to a rehabilitation facility with a medical or non-medical escort as necessary.Medical referrals, including consultation and evaluation
Calls to the Operations Centers are triaged by Emergency (911) Dispatch Certified medical personnel and referred to English-speaking doctors and/or hospitals as needed.Foreign hospital admission guarantee
When traveling outside the U.S., your travel assistance service will guarantee admission for immediate medical treatment by validating your medical insurance or advancing funds to the hospital.Critical care monitoring
The travel assistance programs doctors, nurses and medically-trained personnel will immediately assess whether you are receiving proper care and will stay in regular communication with your attending physician and/or hospital. A travel assistance services case manager will relay needed information to your family.
Transportation to join patient
If you are traveling alone and will be hospitalized for more than seven days, free, economy round-trip transportation to your location will be provided to the person of your choice.Care and transport of unattended minor children
If minor children are left unattended as a result of your medical situation, your children will receive free transportation back to their residence or to a designated family member. If an escort is necessary, one will be provided at no cost.Prescription replacement assistance
Should you require replacement of a prescription medication, your travel assistance service will assist you in replacing that prescription.Return of mortal remains
If a death should occur while traveling, your travel assistance service will render all possible assistance in the return of mortal remains, including locating a funeral home, preparing the deceased for transport, procuring required documentation, providing necessary shipping container and covering all associated costs.Legal, interpreter, and emergency trauma counseling referrals
While traveling, you may contact the Operations Center for referral to local, English-speaking attorneys and interpreters. Emergency trauma counselors are provided immediately during a crisis situation. Costs for legal and interpreter services would be your responsibility.