Unum Group Internet Privacy Notice

This Internet Privacy Notice (“Notice”) is effective as of April 23, 2015.  The previous version of the Notice is available here.

To see the Terms of Use that apply to your use of our Web site, click here.

  1. Purpose of the Privacy Notice and Scope
  2. Your Consent and Choice
  3. The Personal Information We Collect
  4. How We Use the Personal Information We Collect
  5. How We Share the Personal Information We Collect
  6. Cookies/Advertising/ Online Tracking
  7. Updating Your Personal Information
  8. Safeguarding Information
  9. Retention and Deletion of Personal Information
  10. Non-Unum Web Sites
  11. Privacy Notice Effective Date and Changes
  12. Governing Law
  13. Children’s Privacy
  14. How to Contact Us Regarding Privacy Questions

Purpose of the Privacy Notice and Scope

This Privacy Notice describes Unum Group’s practices regarding the collection, use, and sharing of the personal information provided to us by users of our Web sites maintained for operations in the United States (U.S.).

Unum Group, through its insuring subsidiaries, provides insurance products and services.  This Privacy Notice only applies to personal information collected on our Web sites with a link to this Notice and does not apply to information collected by Unum Group or its subsidiaries through any other means.

In this Notice, “you,” “your,” “yours,” and their derivations are used to refer to you, the Web site user or visitor.  “We,” “us,” and ”our,” and their derivations, and “Unum,” are used to refer to Unum Group and its subsidiaries.

By providing personal information to us through this Web site, you are consenting to the collection, use, and sharing of your personal information in accordance with this Notice.  If you do not agree with the practices described in this Notice, please do not provide personal information through this Web site. 

This Web site is intended to be used in the U.S.  If you access this Web site while outside the U.S., your information will be transferred to the U.S., and processed and stored under U.S. privacy standards. By accessing the Web site and providing information to us, you consent to such transfer to, and processing in, the U.S.

The Personal Information We Collect

“Personal information” means individually identifiable information collected online about an individual consumer that can be used to locate or to contact that individual directly.  It is data that is unique to an individual, such as a name, physical address, Social Security number, e-mail address, telephone number, or any other identifier that permits the physical or online contacting of a specific individual.

We do not collect personal information from visitors who choose to simply view our public Web site.  We collect personal information through this Web site when you or someone acting on your behalf affirmatively provides it to us.   For example, when you use our “Contact Us” links, access our insurance services, register for events, request newsletters or other material, or apply for employment, online, we may ask you for personal and/or other information in order to authenticate your identity and to respond to your request or complete your transaction.

How We Use the Personal Information We Collect

We may use the  personal information collected on our Web site as follows:

  • Fulfilling your transaction or service request.  If you request something from us, such as information or a service related to your insurance or benefits, we will use the personal information you provide to authenticate your identity and fulfill your request. If you sign up to receive newsletters or other information from us sent via e-mail, you can opt-out from receiving that information at any time by following the directions for unsubscribing in those messages.  
  • Processing your application for employment. If you apply for employment with us, we may use the personal information you provide to evaluate and process your application.
  • Conducting our business.  We may use personal information for data analysis; audits; product enrollments; servicing insurance policies; administering claims; developing new products; enhancing, improving or modifying our services; identifying usage trends; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities. 

How We Share the Personal Information We Collect

We may share the personal information collected through our Web site as follows:

  • Working with service providers.  We may employ third party companies and individuals to help us improve our services and to support our Web site, including site maintenance, analysis, audit, and development; to assist with policy and claims administration; and to assist with processing employment applications.  These third parties have limited access to your personal information only to perform work on our behalf and are obligated not to disclose it or use it for other purposes. 
  • Compliance with legal process and other disclosures.  We may, where permitted or required by law, disclose personal information  to third parties without your consent to comply with court orders, subpoenas, or other legal or regulatory requirements, or  to exercise our legal rights or defend against legal claims.
  • In the event of a merger, acquisition, reorganization, bankruptcy or similar event, personal information collected through our Web site may be transferred to or assigned to another entity, if permitted by and done in accordance with applicable law, without your consent.

Cookies/Advertising/ Online Tracking

We collect information about visitor activities on our Web site using technologies such as cookies. A cookie is a small text file that is placed in your browser and allows us to recognize you each time you visit this site.  Cookies themselves do not contain any personal information, and we do not use cookies to collect personal information.

We do not serve advertising on our Web site.  However, we may engage online advertising service providers to show our ads to you after you leave our site and view other Web sites or when you search on the Web using terms related to our products.  We do not use your personal information for advertising. We do not share our customer’s personal information with unaffiliated third parties for their own direct marketing purposes.

Currently, we do not respond to “Do Not Track Signals” from browsers. 

Updating Your Personal Information

In certain cases, you may have the ability to view or edit your personal information online.  In the event personal information you provided through our Web site is no longer accessible online and you wish to obtain a copy of it or if you become aware the information is incorrect and you would like us to correct it, please contact us for assistance at privacy@unum.com.

Safeguarding Information

We have reasonable physical, administrative, and technical safeguards to help us  protect the confidentiality and security of the personal information that we process and maintain through this Web site.  However, no method of transmitting or storing information via the Internet can be guaranteed to be 100% secure.  As a result, although we strive to protect your personal information,  we cannot guarantee the security of personal information transmitted through or in connection with our Web site and therefore the use of this Web site is at your own risk. 

The security of your information also depends on you.  If you have a password for access to certain parts of this Web site, you are responsible for keeping that password confidential.  We ask that you not share your password with anyone.  If you believe that the security of your password has been compromised or that, for some other reason, your online interaction with us via this Web site is no longer secure, please notify us of the problem immediately by contacting us at privacy@unum.com.

Retention and Deletion of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as needed to comply with our legal obligations or to enforce our agreements. If you want to request a deletion of your personal information, please email your request to privacy@unum.com.  Note that we need to retain certain records for legal or internal business reasons.  Some of your information may remain on backup systems, in compliance with applicable law.

Non-Unum Web sites

From time to time, our Web site may provide links to other Web sites, not owned or controlled by Unum, that we think might be of interest to our site visitors.  We are not responsible for the privacy practices or the content of any third party Web sites on the Internet that may be linked to our Web site. We encourage you to read the privacy statements of these linked sites, as their privacy practices may differ from ours.

Privacy Notice Effective Date and Changes

This Notice is effective as of the date stated above.   We may amend the Notice from time to time.  We will not make material changes to our Web site privacy practices regarding our use or sharing of personal information without providing notice through this site or through other ways to bring the changes to your attention.

Governing Law

This Notice is governed by the laws of the State of Tennessee, without giving effect to principles of conflict of laws.

Children’s Privacy

Our Web site and the services we provide are not directed toward children under the age of 18 and we do not knowingly solicit personal information from children in connection with our Web site.  If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@unum.com.  We will delete the information from our files within a reasonable time.

How to Contact Us Regarding Privacy Questions

For questions regarding this Notice, or for inquiries regarding the personal information collected from you that is covered by this Notice, please contact our Chief Privacy Officer at the following address:

Unum Group
Attn: Chief Privacy Officer/Privacy Office
2211 Congress Street, C476
Portland, Maine 04122
Email: privacy@unum.com