1. You'll need your User ID and password from a previous e-mail

1. Call our Internet Service Center at 877-225-2712.

1. Go to the Data Transfer page by clicking on the Billing tab from the Unum Services tab. This is the only page you'll be able to view your information for your selected voluntary benefits products. View a printable iServices Navigational Tutorial.
2. Change files will be posted to this page on a weekly basis whenever Unum has received notification that results in changes to your employee's payroll deduction amounts.
   
   What are change files?
   
   Change files advise you how to adjust your employee payroll deduction amounts due to terminations, the purchase of additional coverages or the reduction in coverages by your employee. You will receive an e-mail notifying you when the change file is available for review through our iServices website.

1. Employee name; social security or employee identification number
2. Amount of the deduction taken from your employee's paycheck
3. Comments and/or employee status
4. Employee's last deduction date

Your total premium payment check amount and your employee deduction back up file must match exactly. This will allow Unum to process your payments in a timely fashion, with fewer questions back to your Human Resources department.

View a sample deduction payment file.