Contact Us
To help us better assist you with your questions, please make a selection from the list below that best represents you:

Current customers

Contact us by phone or e-mail for help with:

  • filing a claim
  • checking your claim status
  • questions about your policy
Contact us by e-mail
Call us:

  • Hours: 8:00 a.m. - 8:00 p.m. ET — Monday - Friday
  • Phone: 866-679-3054

Prospective customers

Potential customers seeking assistance about our products should contact their independent insurance agency. If you do not have an established relationship with an agency, contact your nearest Unum Sales Office and we'll provide you with a list of agencies in your area.

Brokers

Please use these phone numbers to request information about broker support.

Support
Toll-free number
Broker appointing and contracting
800-633-7491, opt. 2
Broker compensation
800-633-7491, opt. 3
Internet registration
800-633-7491, opt. 4
IDI administration
877-322-7222

Additional contact information

Corporate offices

1 Fountain Sq
Chattanooga, TN 37402
423-294-1011

2211 Congress Street
Portland, ME 04122
207-575-2211

18 Chestnut Street
Worcester, MA 01608
774-437-4441

655 N. Central Avenue
Suite 900
Glendale, CA 91203
800-424-2008

1200 Colonial Life Blvd.
Columbia, SC 29210
803-798-7000

Milton Court
Dorking, Surrey RH43LZ
England
011-44-1306-887766

Contact us by TTY / TDD

Toll-free:
800-887-2180

Our TTY/TDD text-only phone will determine the correct destination for your inquiry and end their portion of the call. The appropriate corporate contact will call you back through a relay service. This toll-free line is accessible only with a Text Telephone (TTY), also known as a Telephone Device for the Deaf (TDD).