Continuous improvement

When you join Unum...

You better come prepared to ask questions and provide feedback. With our relentless focus on continuous improvement, everyone is encouraged to look for ways that help the company improve the way it does business.

We tap into the enormous potential of our people in many ways.

  • Feedback is a vital part of our culture and everyone is encouraged to share ideas with their manager, rate the company's work environment and question the status quo.
  • Our Great Ideas campaign is a grassroots approach to percolating ideas from the front lines to our company leaders. In just three years, employees have submitted thousands of ideas and saved Unum millions of dollars.
  • Process experts picked from their regular job roam the company in search of processes that can improve, and lead teams on making these changes.

Our commitment to putting customers first depends on our ability to innovate, improve and anticipate changes in the market.

Our commitment

The focus of our continuous improvement efforts is to provide the best service possible to our customers. This is a key part of our corporate vision and values.