Vision and values

Unum is a company of people committed to being there when others need us the most. We believe strongly in the positive impact we have on the businesses we help protect and the lives we touch — a conviction embodied in our corporate vision and values.

The Unum mission

Unum's mission is to be the leading provider of employee benefits products and services that help employers manage their businesses and employees protect their families and livelihoods.

Integrity

We are an organization built on openness, trust, professionalism, respect for others and, above all, integrity.
Commitment

We have obligations to our key stakeholders, including claimants, brokers, employers, employees, regulators and shareholders, and we strive to deliver on those commitments.
Accountability

We are proud of what we do, we accept responsibility for our actions, and we learn from our experiences.
References:
1. Harris Interactive, Fall 2010 Employer Loyalty Study of nearly 1,200 Unum customers; JHA, Unum Claimant Satisfaction Research 2010.

Customer satisfaction

According to independent research, Unum remains an industry leader in customer service:[1]

  • 98% of our customers are likely to recommend Unum to others
  • 97% give positive marks for overall quality and value
  • 94% give positive marks to the customer service we provide